Cancun Airport Transportation Service
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Cancun Airport Transportation

ARRIVAL TIPS

 
To speed up the Mexican Immigration and Customs procedures, please have all required forms filled out prior to your arrival at the Cancun International Airport. (Your Airline will provide these forms). Once clearing immigration, proceed to the luggage claim area, and then proceed through the customs checkpoint.
 
WARNING
After you pass the custom, you will probably be approached by numerous solicitors on your way to the exit door trying to divert you from leaving the arrival gate. Sometimes they request you to show them your passport or your transportation voucher. Under no circumstances, DO NOT stop and talk to these "Information/Transportation" solicitors as they will take up 30 minutes of your time peddling off tours, invitations to time share presentations or non-requested information which only leads you to false promises, and the most important thing, loss of your transportation service.
 
Also you will note a lot of people shouting loud from their booths "taxi", do not approach to them to ask about your transportation since they will try to sell their own tickets at higher prices, they could tell you that "They are not here", "Don't know this company", "They just left", "They asked me to take care of you", do not pay attention and keep walking, after you leave the exit door you will see people holding signs, our representative will be in that area.
Airport greeters  
Terminal 2.- Domestic arrivals. There are 2 exit doors, walk to the short exit corridor, take the first exit door on your right, you will see a broad area where other travel representatives are waiting for their customers, our representative will be in that area holding a banner of our company VAN TRAVEL. Make sure to take the first door on your right, otherwise if you keep walking until you reach the door at the end of the corridor, you will enter to the main building where usually there are people waiting for relatives or friends, we will NOT be there. If that happens to you, just dial our 1-800 number provided in your service voucher, and we will locate you immediately.

Terminal 2.- International arrivals. You will be picked up at the airport right after you pass the exit door, there is a small corridor in "Y" shape, usually our representative is standing on the right side behind a metallic fence just in front of the Restaurant named "Meeting Point", he will be holding a banner of our company VAN TRAVEL.

Terminal 3.- Just pass the unique exit door and you will see a broad area where other travel representatives are waiting for their customers, our representative will be in that area holding a banner of our company VAN TRAVEL.

Terminal 4.- There are 2 exit doors, one is for "FAMILY AND FRIENDS" which is clearly signalized and the other one says "GROUND TRANSPORTATION". Take the left exit door and look for our representative, he will be in that area holding a banner of our company VAN TRAVEL.

We have a time of 60 minutes to wait for you after your flight has landed, so please do not delay inside the terminal.
 
If for some reason you can't locate our representatives at the airport, get any public phone and dial the local 1-800 number that we provide to all of our customers in the service confirmation or use your own telephone. IMPORTANT. DO NOT let that any person that "kindly" offer assistance to you at the airport use their own cell phone to pretend they are going to call us, you could be dealing with pirates that will hardly try to sell their services, sometimes they will charge you more and the worst, if your service is round trip they will never pick you up on your return date. The other person on the line could tell to you pretending that it is our office "we don't have your service scheduled, pay to the person that is assisting you and he will give you the service", if your service is pre-paid with credit card they could tell you "we don't have your service scheduled, pay to the person that it is assisting you, he will give you the service and we will refund your money to your credit card", to find out that this is not a scam when the other person on the line answer, beforehand ask him to tell you your email and reservation number, he for sure will not have that information, only us have access to it.