Cancun Airport Transportation

FAQ

We have compiled a set of frequently asked questions that our valuable clients like you usually have for us. If you don't find a response to your question please click here to email us.
Frequently Asked Questions
 

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I will go to Cancun tomorrow, can I still book and get a service confirmation?
A.- Yes, On the left menu look for the option "Last Minute Transportation" and book online, you will get your service voucher instanlty and you can pay online with credit card. The last minute services need to be prepaid.

Why should I hire a private transportation service ?
A.- You are coming to a foreign country and for your safety you need to know who is handling your transportation service in case of any unforeseen issue. If you hire a public transportation service you will never know the real name of the driver and if the hired service is provided by a legal company or by the ones commonly called pirates, often not insured or using old vehicles. With us everything is recorded in a master database where we store the information of your service like vehicle number, plates, driver´s name, time departing the airport, drop off time at the hotel, etc. Remember that always is much better to pre-arrange your local ground transportation when you travel abroad.

Are your rates the same than the regular fees at the airport ticket center?
A.- No, our rates are lower, this is because we work on pre-booked reservations basis only and we don't have to pay expensive parking fees and fixed location rent, this allow us to offer better prices and superior quality services than the regular transportation vehicles at the airport.

Can I pay my transfer with credit card?
A.- Yes, you can do that through the internet after the reservation process or if you already booked you can do that by a phone call.

I prefer to pay for the service when arrive to Cancun, can I do that?
A.- Yes, you can pay with cash or credit card, when arrive to Cancun you can give your credit card to the driver and he will call the main office to process the charge.

I don't want to pay with PayPal, do you have any other way to take my debit or credit card?
A.- Yes, you can pay with Visa, Master Card, Discover and American Express, when you receive your service voucher you can pay through the internet or call to give us your credit card information to our reservations agent, he will process the charge and will send you a receipt.

Do you have a toll free number ?
A.- Yes, when you receive your service voucher online we will give you the toll free number for you to call us from the USA and Canada, additionally we will give you a domestic 1-800 number for you to call us while in Mexico.

Do you have a Lost & Found department?
A.- Yes, after each service every vehicle is carefully revised and if there is any item forgotten on board it is reported immediately to the operation's manager. If you forget something inside the vehicle we can send it to you via Fedex or DHL, you'd have to pay the expenses of the courier service.

Is it safe to travel with you?
A.- Absolutely, before we hire any member of our staff they need to pass several tests and present sufficient personal information about them, we request federal driver's license which is not easy to get, no criminal records certificate issued by the police, anti-doping tests and three referral letters issued by local companies. All of our vehicles are fully insured and our drivers are bonded.

How do I make a reservation ?
A.- Go to the main page, navigate until you find the type of services need, select it, enter the hotel name and numner of passengers, an instant quotation will be displayed on the screen and ready to make the booking.

Are you licensed to operate this service at the airport?
A.- Yes, we do have license to operate in the three airport terminals and have federal plates to transport passengers in all of Mexico's roads. Our companies are bonded and all of our vehicles count with effective insurance policies, applicable permits and licenses.

Can I choose the type of vehicle for my service?
A.- No, we assign the vehicles depending on availability, you could be assigned from a standard sedan car to a De Luxe vehicle. To secure a specific car type you need to go to the VIP section, the Deluxe cars available are: Ford Expedition, Ford Expedition Max & Suburban.

While in Cancun or the Mayan Riviera do I need to call you to reconfirm my return service to the airport?
A.- If you have confirmed a round trip service it is not necessary to do that since we have an electronic scheduler that reminds us your service until it has been completed, when make a reservation we issue an electronic voucher online with your service information, that information is the same that the operation's manager have. However if you feel more comfortable, contact us by phone to double check your return service, see your service voucher to get the local 1-800 number.

 
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