{"id":73,"date":"2026-02-24T20:25:59","date_gmt":"2026-02-25T03:25:59","guid":{"rendered":"http:\/\/www.cancuntransfers.com\/faq\/?p=73"},"modified":"2026-03-27T13:26:24","modified_gmt":"2026-03-27T20:26:24","slug":"cancellation-refund-policy","status":"publish","type":"post","link":"https:\/\/www.cancuntransfers.com\/faq\/cancellation-refund-policy\/","title":{"rendered":"Cancellation &amp; Refund Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"> <i class=\"fas fa-home\"><\/i> <a href=\"https:\/\/www.cancuntransfers.com\/faq\/\" title=\"\">FAQ Home<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"267\" src=\"https:\/\/www.cancuntransfers.com\/faq\/wp-content\/uploads\/2024\/08\/cancellation-refund.jpg\" alt=\"\" class=\"wp-image-69\" srcset=\"https:\/\/www.cancuntransfers.com\/faq\/wp-content\/uploads\/2024\/08\/cancellation-refund.jpg 750w, https:\/\/www.cancuntransfers.com\/faq\/wp-content\/uploads\/2024\/08\/cancellation-refund-300x107.jpg 300w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:16px\"><strong>All confirmed services are subject to the following cancellation, refund, and no-show policies.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Arrival Services<\/strong><br>Cancellations submitted at least 12 hours before the scheduled service are eligible for a full refund. Those made within this window, or in the event of a no-show at the airport, are non-refundable. For round-trip bookings, if the arrival leg goes unused, the return service will be refunded in full.<br><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Departure Services<\/strong><br>Please submit any cancellation or schedule change request at least 12 hours before your scheduled pickup time. Last-minute requests are subject to availability and non-refundable, as the vehicle and space are exclusively reserved for your service. Failure to appear at the designated pickup location at the confirmed date and time will be considered a completed service, and no refund will be issued.<br><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Refund for Non-provided services<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the event that a service cannot be completed due to circumstances beyond our control \u2014 including but not limited to road closures, traffic accidents, severe traffic delays, vehicle breakdown, or other unforeseen situations \u2014 a refund will be issued for the affected leg of the service only.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The refund amount will correspond exclusively to what the customer paid for that specific, undelivered service segment. We do not reimburse any third-party transportation costs incurred by the customer as an alternative means of travel (e.g., taxi or rideshare fees). Refunds will not exceed the original amount paid by the customer for the affected service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br><strong>How to Request a Cancellation<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>All cancellation requests must be submitted by email, referencing the voucher number you received at the time of booking. The email timestamp will serve as the official record of your request. Please note that any changes to your reservation are only valid upon receipt of confirmation from us via email.<\/em><\/p>\n\n\n\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-bottom\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;73&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;bottom&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;2&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;5&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;Rate this post&quot;,&quot;legend&quot;:&quot;5\\\/5 - (2 votes)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;Cancellation \\u0026amp; Refund Policy&quot;,&quot;width&quot;:&quot;142.5&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 142.5px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            5\/5 - (2 votes)    <\/div>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>All services reserved and confirmed via electronic means (e.g., social media platforms, email, WhatsApp, or webpages) are subject to our&#8230;<\/p>\n","protected":false},"author":1,"featured_media":69,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[5],"tags":[16,15],"class_list":["post-73","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cancun-airport-transportation","tag-cancel-a-booking","tag-cancellations"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cancellation &amp; 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