Pass through immigration, luggage claim, and customs before proceeding to the exit corridor and exiting the terminal building.
Following your departure, you may notice various representatives from other agencies waiting for travelers in a certain area.
Our representative can generally be found at the AIR MARGARITA VILLE BAR in terminal 3, as well as THE WELCOME BAR in terminals 2 and 4.
He is hoisting our company's banner, VAN TRAVEL. If you can't find him, please phone the number on your service voucher, and he will come to you as soon as possible.
1.- To expedite Mexican Immigration and Customs procedures, please have all needed forms completed prior to your arrival at Cancun International Airport.
(These forms will be supplied by your airline.)
After clearing immigration, continue to the luggage claim area, and then through customs.
2.- Make sure that when you arrive at Cancun Airport, you switch on your phone and enable roaming so that our staff can call you if there are any delays in customs or luggage claims. The staff frequently sends text messages, WhatsApp messaging, or phone calls.
After customs, on your way out to the exit door, you will most likely be contacted by a swarm of solicitors attempting to persuade you not to leave the arrival gate.
They may ask you to show them your passport or a transportation voucher.
Do not stop and talk to these "Information/Transportation" solicitors because they will take up 30 minutes of your time peddling off tours, invitations to time share presentations, or non-requested information, which will only lead to false promises and, most importantly, the loss of your transportation service.
There will also be a number of individuals shouting "taxi" from their booths or from outside the airport building.
Avoid approaching them to inquire about your transportation because they will attempt to sell their own tickets at exorbitant prices.
They may say, "They are not here." "I don't know this company." "They just left." "They requested me to look after you."
Pay no attention and continue heading to the exit door.
Once outside, search for our agent, who is generally standing near the terminal bars, with the sign VAN TRAVEL. Please do not linger within the terminal as we have 60 minutes to wait for you once your flight has landed.
Call us if the delivery of your luggage is delayed.